Cancellation Policy
As a courtesy, please provide a minimum of 48-hour notice. This policy ensures fairness to my business as a chair rental stylist.
- Failure to provide notice or cancelling with less than 24 hours before an appointment will result in being charged 50% of the booked service fee. No shows will be charged 100% of the fee.
- I strive to remain on schedule for all my guests. To ensure a smooth experience for everyone, I kindly ask you to arrive on time and even 5-10min early for your appointment. Please make sure to give yourself ample time to get here, and find parking. Our waiting room is cozy so you are always welcomed to arrive early and hangout so you dont feel rushed. In the event of a late arrival, I will do my best to accommodate within the remaining time, but this may result in a shortened service. If the delay is more then 20min, you may be asked to reschedule and a late fee of $20 will be added to your bill.
⁃ I am very understanding that life happens and are willing to work around certain situations, please contact me by text, email or dm as soon as possible if something occurs or if you are sick. I have no problems rescheduling you if you are sick and as someone who has a weak immune system I prefer to be cautious and would rather you stay home!
- No shows without contact or paying the service fee will not be able to rebook.
This is a very standard cancellation policy for most service providers. Thank you for your cooperation and understanding.
Booking your appointment
We use Acuity to book all our appointments.
To secure an appointment with me at Folk Tale, I now require a credit card on file. We will not charge you, the card will simply be kept on file and used at any time there is a violation of my cancellation and no show policy. If you cannot provide a credit card on file, I will ask for a deposit via e transfer.
When booking online, make sure you received an email confirming the booking. If you did not recieve an email it didnt go through, but the app is very easy to use and if you are having any issues at all with booking please dont hesitate to reach out!
I always recommend prebooking your appointments, but this new online booking system has been wonderful for me, and makes rescheduling a breeze! I have way less human error then when I was manually booking and it is great for catching last minute openings! I will always post on my instagram when I have openings.
Safe Space Policy
Folk Tale is dedicated to providing a harassment-free space for everyone, regardless of gender, gender identity + expression, sexual orientation, religion or race.
I prioritize the wellness and comfort of all my clients, please let me know if you have any accessibility /comfort needs.
Our studio is sadly not wheelchair accessible.